Privacy Policy
Effective Date: 27th February 2025
1. Introduction
Tahlia Hoegel Conveyancing (referred to as “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services, visiting our website, or providing us with your personal information, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
We collect personal information necessary to provide property conveyancing services, including, but not limited to:
2.1 General Information
- Full name
- Contact details (address, email, phone number)
- Date of birth
- Identification documents (passport, driver’s licence)
2.2 Property Information
- Property addresses related to conveyancing transactions
- Details of contracts, agreements, and legal documents
- Banking details (for payments and disbursements)
2.3 Sensitive Information
We may collect sensitive information (e.g., marital status, court orders) if necessary to comply with legal obligations. We only collect this information with your consent or as required by law.
3. How We Collect Personal Information
We collect personal information through various methods, including:
- When you contact us directly (via phone, email, website, or in person)
- From third parties, such as real estate agents, mortgage brokers, banks, lawyers, and government agencies
- Online interactions, including website contact forms and cookies (see Section 7 for website data collection)
4. Why We Collect Personal Information
We collect personal information for purposes including:
- Providing property conveyancing services
- Lodging legal documents (e.g., transfers of land, titles, contracts)
- Complying with legal and regulatory obligations, including anti-money laundering laws
- Verifying identity and preventing fraud
- Communicating with you about your transaction
- Processing payments and invoices
- Responding to inquiries and complaints
5. Disclosure of Personal Information
We do not sell or trade your personal information. However, we may disclose it to:
- Government agencies (e.g., Land Use Victoria, State Revenue Office, Australian Taxation Office)
- Financial institutions to process payments
- Real estate agents, solicitors, and mortgage brokers (with your consent)
- Regulatory authorities, if required by law
We ensure that any third-party service providers adhere to strict privacy and security standards.
6. Security of Personal Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. Security measures include:
- Secure electronic storage (password-protected systems, encryption, firewalls)
- Physical security (restricted office access)
- Internal policies on data handling and confidentiality
If we no longer require your personal information, we securely destroy or de-identify it in compliance with legal requirements.
7. Website Data Collection & Cookies
When you visit our website, we may collect non-personal information via cookies and analytics tools. This helps us improve website functionality. You can disable cookies via your browser settings.
8. Accessing and Correcting Your Information
You have the right to:
- Request access to the personal information we hold about you
- Correct inaccurate or outdated information
To do so, please contact us (see Section 10). We will respond within 30 days unless an extension is required by law.
9. Making a Privacy Complaint
If you believe we have breached this Privacy Policy or the Australian Privacy Principles, you can:
- Contact us directly (details in Section 10)
- If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Tahlia Hoegel Conveyancing
Phone: (03) 8692 7533
Email: tahlia@thconveyancing.com.au
Address: 14/3 Westside Ave, Port Melbourne VIC 3207
11. Changes to This Privacy Policy
We may update this Privacy Policy as needed. The latest version will always be available on our website.